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FAQ

Everything you need to know about GymPreneur — from our story and products to shipping, returns, and privacy.

Frequently Asked Questions

Where does GymPreneur ship?

GymPreneur is a fitness brand created by a certified personal trainer to provide high-quality, home-friendly gym equipment designed for professionals, creators, and fitness enthusiasts.

What makes GymPreneur different?

GymPreneur products are high-quality, multifunctional, and optimized for home or studio use. Every order also includes 4 months of personal training support and a $100 Visa gift card.

Who founded GymPreneur?

GymPreneur was founded by a personal trainer who understands the challenges of balancing fitness and business, making the brand truly built for fitness professionals.

What is your return policy?

We offer a 30-day return window for unused items in their original packaging with proof of purchase. Contact support@gympreneur.com to start your return.

Are there items that can’t be returned?

Yes, used or assembled equipment, clearance or final sale items, and products damaged due to misuse cannot be returned.

Do you only sell equipment?

No. We go beyond products by offering guidance and resources to help customers stay consistent, achieve their goals, and even grow their fitness businesses.

Who are GymPreneur products for?

Our equipment is perfect for home gym owners, personal trainers, fitness creators, and anyone serious about improving their training without sacrificing quality.

Are your products suitable for small spaces?

Absolutely. Our equipment is designed for home and studio setups, giving you premium performance without the bulk of commercial gym machines.

How long does it take to receive a refund?

Once your return is approved, refunds are processed to the original payment method within 7–10 business days.

What should I do if my item is damaged or defective?

Notify us within 48 hours of delivery with clear photos of the damage, and we’ll send a replacement or issue a refund.

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